Yes, you can ship to another address besides your own. When you register with www.toywatchofficial.com, you will have the option to create your own address book from the "My Account” page. This feature allows you to store the names and addresses of people to whom you frequently send gifts. It's easy to add, change or delete information from your address list at any time. (Please note: The information that you store in your address list is for your use only. www.toywatchofficial.com will not contact anyone listed unless we have a specific question about a delivery).

From our online store we only ship to US and Canada.  Please call Customer Service @ (954) 241-1947 if you are outside of US and Canada.

After all payment information is submitted, you will be transferred to a purchase confirmation page that shows your order number. You will receive via e-mail all the order details and confirmation.

Once an order is placed at www.toywatchofficial.com, you cannot make changes. For assistance please contact our Customer Service @ (954) 241-1947 for a valid refund or a valid exchange.

Registering will help you fastening your purchases, but you can also complete purchases without registering at all. You will be asked to provide toywatchofficial.com with the necessary information to successfully process your order: Billing information. Shipping information, if different from the Billing information already provided. Shipping method. Registering with toywatchofficial.com isn't required to explore the site, but it will allow you to fully enjoy toywatchofficial.com. Once registered, you can access your account information from anywhere within the site by simply clicking the "My Account" button anytime during your visit. toywatchofficial.com is a secure site that respects your privacy. Read more about Security and Privacy.

If you have forgotten your password, please click forgot password. You will receive an email at the registered e-mail address with all the instructions for password recovery.

toywatchofficial.com uses USPS to deliver its products. Purchases are usually delivered within 3 working days from the order date in USA, and 10 working days from the order date in Canada. During holiday periods and with orders placed on weekends, there can be slight delays. For more information, visit our "Delivery Times" page.

In order to check order statuses, click "Login" in order to access your account. All information you need can be viewed under the "My Orders" menu. If you wish not to register, you will always receive an email with the tracking number to allow you to directly monitor the status of your order with USPS. If you need further assistance, our Customer Service Department is at your complete disposal.

Click on the "Contacts" button on the top bar, fill out the "Send Us a Message" form with your query, and select "Submit". Our Customer Services Department will get back to you as soon as possible. Alternatively, you can call directly our Customer Service Department at 888-389-0697 for any query you have regarding your online purchases, 9:00 AM to 1PM and 2PM to 5PM EST, Monday through Friday, except holidays.

Yes, you can as long as you have a valid purchase receipt, and the ToyWatch was purchased from an Authorized ToyWatch retailer.  It is however, best to contact the Customer Service Department of the retailer you purchased from first.

For those not satisfied with their new ToyWatch, we do offer returns and exchanges. No matter the reason, we accept returns and exchanges within 14 days from the date the watch was received. Please check the "Terms of use" page for more information. We will not accept the return of any product that has been used, or has any damage to it (e.g. unworn, no scratches, in the original packaging, original tickets, with the warranty and instruction booklet). Returns and exchanges must be made to toywatchofficial.com and cannot be accepted at ToyWatch stores.

Yes, the full amount will be credited to the original tender, if the products are returned unused and not damaged (e.g. unworn, no scratches, in the original packaging, original tags, with the invoice and instruction booklet). In the event all items are not returned, we may either refuse to accept such return or exchange, or additional charges may be applied.

To find a store close to you, select the "stores" tab in the navigation menu. Next, select your country and specific area and click "search". To view even more results, choose "see more" below the first two returned addresses.

We have developed a secure purchasing platform on www.toywatchofficial.com to provide a completely safe, reliable online shopping experience. Your credit card and purchasing information is protected against unauthorized access by encrypted transfer of SSL ('SecureSocketLayer') data. Third parties are not allowed access to any of your purchasing information. After transaction details are securely processed, your order information is sent to www.toywatchofficial.com and a confirmation message will notify you that your purchase was completed successfully.

Your privacy on the Internet is important to us at toywatchofficial.com. We do not sell or trade with third parties any personal information, such as e-mail addresses, personal information collected as part of an online survey or other specific details about you, gathered online. We do not contribute to or participate in cooperative databases, which give other companies access to such personal information. For privacy purposes, we maintain appropriate safeguards to protect personal information relating to our customers. Our online privacy notice describes the types of information we gather online and how we use it. Please read this information carefully.

toywatchofficial.com also uses cookies to measure activity on our sites, which allows us to determine which areas and features of our sites are most popular by measuring user activity. This information allows us to make improvements and updates to improve your toywatchofficial.com experience. Most browsers are set to accept cookies; if yours is not, go to your browser's user preferences to turn cookies on. Cookies contain no personally identifying information. See our Privacy Notice for more information.